Privacy Policy

Depending on how you use Spydr, we may collect:

• Account information: information provided through sign-in, such as your name, email address, profile information, account identifiers, workspace memberships, and authentication metadata.
• Inventory and listing content: photos, filenames, listing details, titles, descriptions, condition, product identifiers, item specifics, prices, package data, research inputs and results, seller edits, and related marketplace-ready content.
• Marketplace account information: when you connect eBay, we may receive and store your eBay seller identifier, username or display identity, granted scopes, business-policy information, account readiness, connection status, listing identifiers, and other information needed to perform actions you authorize. eBay access and refresh tokens are encrypted and stored in server-only storage.
• Usage and technical information: service events, security events, audit records, browser and device information, IP address, timestamps, provider request metadata, performance information, and usage or cost telemetry needed to operate and secure Spydr.
• Communications: information you send when you contact us for support, privacy requests, feedback, or other assistance.

We use information to:

• provide, maintain, secure, and improve the Service;
• create, organize, research, translate, validate, and review marketplace listings;
• connect marketplace accounts and perform actions you explicitly authorize;
• detect errors, abuse, fraud, security threats, duplicate actions, and unauthorized access;
• provide customer support and communicate about the Service;
• measure performance, reliability, and provider usage; and
• comply with legal, regulatory, marketplace, and platform obligations.

Spydr uses automated systems and AI providers to analyze seller-supplied inventory content and help generate listing information. Necessary photos, text, and related listing context may be transmitted to service providers for these features. AI-generated or researched information may be incomplete or inaccurate, and Spydr is designed to require seller review where information is unresolved or material to publication. Silk help uses local product guidance and authorized account records without a language-model call. Research uses authorized eBay sources. Photo Editor transforms run in your browser; the original and completed local edits remain on that device until you explicitly apply a result to a draft or download it.

If you connect an eBay account, Spydr uses the permissions you grant to retrieve seller-account information, read business policies, upload listing media, verify listings, and, only after an explicit publish action, submit supported listings to your eBay account. Spydr does not publish a production eBay listing without a seller-authorized publish action.

eBay information is also subject to eBay's own terms and privacy practices. Spydr processes eBay account-deletion notifications and deletes or anonymizes applicable eBay-derived personal information as required, except where retention is permitted or required by law.

We may share information only as needed with:

• Service providers that support hosting, databases, authentication, security, AI processing, communications, analytics, or other Service operations;
• Marketplaces and platforms such as eBay when you connect an account or direct Spydr to perform an authorized marketplace action;
• Legal or safety recipients when disclosure is reasonably necessary to comply with law, protect rights or safety, investigate abuse, or enforce applicable terms; and
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of the Service, subject to applicable law.

Spydr does not sell personal information.

We retain information for as long as reasonably necessary to provide the Service, maintain account and marketplace state, protect the Service, resolve disputes, enforce agreements, and satisfy legal or platform obligations. Retention periods vary by data type. Marketplace credentials are removed or invalidated when appropriate following disconnect, revocation, deletion, or other account-lifecycle events. Some security, audit, backup, or legally required records may be retained longer where permitted.

We use administrative, technical, and organizational safeguards designed to protect information. These include access controls, tenant isolation, encrypted transport, restricted server-side credential storage, and encryption of marketplace tokens at rest. No system can guarantee absolute security, and you should protect your account and connected-platform credentials as well.

You may disconnect a supported marketplace account through Spydr where that feature is available. You may also request access to, correction of, or deletion of personal information by contacting hello@spydr.pro. We may need to verify your identity and may retain information where permitted or required by law or marketplace obligations. Depending on where you live, you may have additional privacy rights under applicable law.

Spydr is intended for adults who are legally able to operate seller accounts and enter into agreements. The Service is not directed to children under 18, and we do not knowingly collect personal information from children through the Service.

Spydr is operated from the United States. If you access the Service from another country, information may be processed in the United States and other locations where our service providers operate, subject to applicable law.

We may update this Privacy Policy as the Service evolves. If a change is material, we will provide notice through the Service or another reasonable method. The effective date above identifies the current version.

Privacy questions and requests: hello@spydr.pro